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For customer support leaders

Answer repeat questions from your own help content

An AI assistant trained on your company documents does not need a model of its own. It searches the help articles, policies and past replies your team already trusts, answers with the sources attached, and hands the question to a person when the evidence is thin.

Free first conversation · A person replies within one business day · You own the code and accounts

01 Outcomes

What changes for you

  • Common questions answered first

    Customers and agents get answers to everyday questions from the articles you already wrote, so your team keeps its time for the cases that need judgment.

  • A source on every answer

    Each reply links the article or policy it came from, so an agent can check it before sending and a customer can read the whole page.

  • A person when it matters

    When your content does not cover a question, or a customer asks for an exception, the assistant says so and routes the case to your team with the context.

Assistant

Watch an assistant answer from a help center

Pick a question a customer might ask. Each answer comes from the articles it cites, and one goes to a person, because that is the right call.

Scripted walkthrough

Pick a question

  1. Question

    Can I change the delivery address after placing an order?

    Assistant

    Yes, as long as the order has not shipped. Open the order in your account, choose Edit delivery and save the new address. If the status already says Shipped, the carrier link on the same page lets you ask for a redirect.

    Sources

    • Help: Changing an order
    • Policy: Delivery and shipping

  2. Question

    How do I export all my invoices from last year?

    Assistant

    Go to Billing, then Invoices, set the date range and choose Export. You get one spreadsheet file, or a folder of PDFs if you pick that format. Admins see every invoice; other roles see only the ones they created.

    Sources

    • Help: Billing and invoices
    • Help: Roles and permissions

  3. Question

    I was charged twice this month and I want a refund today.

    Assistant

    I understand, and I am sorry for the trouble. A second charge is often a pending authorization that drops off on its own, and the billing article explains how to tell the two apart. I have passed your request to the billing team, who can check your account and refund a true duplicate.

    Sources

    • Help: Pending and duplicate charges
    • Policy: Refunds

    Handed to a person because refunds need approval from the billing team, and the customer asked for one directly.

Talk this through with us →

02 Start

Bring your help center and your hardest questions

Book a first conversation. We will look at your content and your most common tickets, and recommend an assistant or better articles first, whichever would help more.

What happens next

  1. You pick a time, or send us a message.
  2. A person at Nexstella reads what you shared before we talk.
  3. You leave with a clear next step, even when that step is to wait.

Or write to [email protected]. Send a brief instead

Meet

Pick a time for a 30-minute conversation

What is your work email? The calendar invite and the video link go there.

The invite goes to the calendar you work from. Personal address? Use the Contact tab . If you stop before picking a time, we send one reminder to this address, and nothing else.

30 minutes, video call · Times show in your time zone

What happens next

  1. You pick a time, or send us a message.
  2. A person at Nexstella reads what you shared before we talk.
  3. You leave with a clear next step, even when that step is to wait.

Contact

Send us a message

Pick the topic that fits and tell us what you are working on. A person replies within one business day.

A person replies from a real address.

Phone (optional)

Choose the country code, then type the number without it.

The topic leads the subject line, so the right person picks it up first.

A few sentences is plenty. You do not need to know which technology you need.

We use what you send to reply and, if it leads somewhere, to scope the work. Read the privacy notice, or write to [email protected].

Want the full picture? Read Knowledge assistants.

Also written for you: AI features for SaaS , Invoice and document automation .

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