Skip to content
How we work
Start a conversation Talk to us

For operations leaders

Hand the legwork to an agent, keep the decisions

AI agents for business process automation work through a multi-step process the way a careful colleague would: gather the facts, use only the tools they are allowed, prepare the action and stop at an approval gate. A person approves anything consequential, and every run leaves a trace.

Free first conversation · A person replies within one business day · You own the code and accounts

Step by step

Walk through one run, gate by gate

Select a step to see what the agent does there, what it may not do, and where a person makes the call. The trace keeps a line for each one, so a reviewer can follow the run afterwards.

  • Step
  • Gate: a person decides

  1. A request comes in from a form, a ticket or an email. The run starts with a defined task, its limits and the short list of tools it may use for this kind of case.

  2. The agent reads only the records it is allowed to open, such as the order, the account and the history, and notes where each fact came from.

  3. Before drafting, the case is checked against the run's limits: spending caps, permitted record types and a time budget. A case outside them goes to a person, with a note on why.

  4. It prepares the change, the refund or the reply and checks it against your rules. Anything it cannot validate comes back as a question, not a guess.

  5. A person sees the draft, the facts and their sources, then approves, edits or rejects it. Nothing is written to a system of record before this point.

  6. The approved action runs through an approved tool, with bounded retries and timeouts. The trace stores every step, tool call and decision for later review.

Talk this through with us →

01 Outcomes

What changes for you

  • Cases arrive ready to decide

    The agent collects what each request needs from your systems, so the person approving it starts with the facts in one place instead of six open tabs.

  • Limits you set and can read

    Allowed tools, permissions, spending caps and stop conditions are written down and enforced, so the agent cannot quietly widen its own job.

  • Every run can be explained

    A trace shows each step, tool call and approval. You can answer what happened on any case, and decide with evidence when the agent should take on more.

02 How it starts

How it starts

  1. Map one process

    We sit with the people who run the process today and mark each step and system it touches. Then we test whether it needs AI at all, or plain rule-based automation would be more dependable.

  2. Write the limits down

    Before any build we agree the tasks, the approved tools and permissions, the approval gates and the conditions that end a run safely.

  3. Pilot on real cases

    A time-boxed pilot runs on representative cases, including awkward ones and attempted misuse such as prompt injection, against success criteria agreed in advance.

  4. Widen, revise or stop

    You review the traces and the results against the criteria. Autonomy grows only where testing supports it, and stopping is a fair outcome.

The usual engagement model: Proof of concept or pilot

03 Start

Show us the process your team carries by hand

Book a call with an engineer. We will tell you which steps an agent could prepare, which should stay with a person, and where plain automation would do the job.

What happens next

  1. You pick a time, or send us a message.
  2. A person at Nexstella reads what you shared before we talk.
  3. You leave with a clear next step, even when that step is to wait.

Or write to [email protected]. Send a brief instead

Meet

Pick a time with an engineer

What is your work email? The calendar invite and the video link go there.

The invite goes to the calendar you work from. Personal address? Use the Contact tab . If you stop before picking a time, we send one reminder to this address, and nothing else.

30 minutes, video call with an engineer · Times show in your time zone

What happens next

  1. You pick a time, or send us a message.
  2. A person at Nexstella reads what you shared before we talk.
  3. You leave with a clear next step, even when that step is to wait.

Contact

Send us a message

Pick the topic that fits and tell us what you are working on. A person replies within one business day.

A person replies from a real address.

Phone (optional)

Choose the country code, then type the number without it.

The topic leads the subject line, so the right person picks it up first.

A few sentences is plenty. You do not need to know which technology you need.

We use what you send to reply and, if it leads somewhere, to scope the work. Read the privacy notice, or write to [email protected].

Want the full picture? Read Agentic workflow automation.

Also written for you: Enterprise AI to production , Invoice and document automation .

Last updated